Terms and Conditions

1. All sales are final. There are no returns, exchanges, refunds or transferred credits on any Bridesmaid/Prom Dress or accessories sold at Cinderella Rose.

2. A non-refundable deposit is payable when placing an order as follows:
Bridesmaid/Prom Dress 50%
Accessories 50%

3. As the garment is a special order it requires a minimum of 12 weeks for production. Accessories take between 2 and 6 weeks. All delivery dates are approximate. The designer reserves the right to change a delivery date based upon their production schedule and Cinderella Rose will not be held responsible for these changes.

4. After the order has been placed with the designer delivery will be within the designer’s specified timescale. However, it may be possible to arrange to expedite the delivery at the time of placing the order for which an additional cost may be incurred.

5. Sizes are only recommended based upon the specific designer’s size chart and the measurements taken by Cinderella Rose who will not be responsible for any measurements not taken by them. Please take an active part in selecting your size as the decision in what size to order is authorised by your signature to this contract. Cinderella Rose will not be held responsible for the fit of your garment should you choose a size other than our recommendation.

6. Cinderella Rose is not responsible for the fit or additional costs (alterations or materials needed) due to weight loss/gain, pregnancy or plastic surgery after your measurements are taken in the boutique.

7. Designer/Manufacturer dye lots may vary and Cinderella Rose is not responsible for this.

8. The customer will be notified upon arrival of the order and will have 5 days to check the items for any manufacturer flaws.

9. Any remaining balance on ordered items is to be paid in full no later than when the items are received by Cinderella Rose.

10. If the customer is unable to pick up their items at any time, it is their responsibility to provide Rose’s Bridal with the name of the person who is authorised to pick up the items. No item will be released for any reason to any unauthorised person. A photo ID from the authorised person will be required to collect any items (ie: Passport, Full Driving Licence)

11. If the event date stated in this Contract changes for any reason it is the responsibility of the Customer and/or named party’s contact person to notify Cinderella Rose.

12. All items must be picked up within seven (7) days after the event date on file or it will become the property of Cinderella Rose. It is not Cinderella Rose’s responsibility to contact you after the wedding date has passed in regards to any items left behind and Cinderella Rose reserves the right to dispose of any items not collected within seven (7) days after the wedding date on file.

13. Once items are removed from the store Cinderella Rose are no longer responsible for the care or condition of the item. Please inspect before you leave the store.


1. All Sale/Off the Peg dresses are sold as seen and are non-returnable and non-refundable


1. Alterations are at a separate cost and work by appointment only. Alterations will be needed as the garments ordered are not custom made for your measurements. We recommend a minimum of six (2) to eight (8) weeks prior to your event date for your first appointment.

2. All alterations are carried out by seamstresses who are self-employed. All alteration fees are due and payable in full directly to the seamstress. Cinderella Rose will not be responsible for their work. The seamstresses are solely responsible for the quality and completion of the alterations discussed and approved by the customer.

3. Shoes and undergarments must be brought to all fittings with the seamstress.


1. A final pressing/steaming is included with the purchase of your gown from Cinderella Rose.

2. Pressing/Steaming of a gown will incur an additional charge £5 per dress if purchased from elsewhere. We will need the dress at least seven (7) days prior to the event date.

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